100% Lifetime Guarantee of the product.
Rawkk’s guarantee is a warranty against defects in materials and workmanship. Leather, Snaps, Rivets, stitching & hardware are all covered. RAWKK offers repair or exchange on validated claims. Natural wear and tear from daily love and normal use is not considered a defect. Leather will scar, or come with scars, creases and patinas. All of those unique things about leather whether there from the start or created from the way you rawkk your purchase, is completely part of the leather experience and is what makes RAWKK products look even more badass over time. Worn edges, natural fading, and softening of materials is expected. RAWKK guarantees that the products will hold your belongings safely.
Normal Use and Wear & Tear:
Staining, spills, spots and improper cleaning and/or conditioning
Worn edges or corners from daily use, stretched areas from daily use
Natural fading & softening of materials
Friction spots & rubbed areas - damage to finishes/seams
Accidental damage/abuse, misuse such as:
Rips, scratches, tears, catches, intentional damage
Harsh cleaners/chemicals, bodily fluids, contaminated/health hazard soiling
Animal damage, weather/water damage, fire damage
Third party alterations, individual alterations
Theft or loss
Chainsaw juggling or Swan Diving
Also not covered:
Final Sale or Sale items, promotional giveaway items.
Custom Orders, custom leather dyeing/finishing.
Sample/gifted items, discounted items.
Loss in transit, delivery, COD, postal discrepancies.
Customs, Duties, additional delivery charges.
Trashing/damage from angry exs
Proof of purchase and case-by-case assessment to validate the claim.
Shipping to RAWKK is on you, shipping back you is on RAWKK.
Warranty claims can first be returned to the original point of purchase, if purchased from a retailer.
Warranty claims will be assessed by RAWKK on a case by case basis.
Any fees associated with a warranty claim will be provided for approval before work is done.
Hardware may change over time, if it is plated. This is also part of the wearing in process, adding to your unique look and is not considered a defect. RAWKK hand-selects top quality hardware, solid brass, and plated solid brass whenever possible. You can find additional metal details on each item online. The plating of said hardware is not covered, however, the construction and functionality of the hardware is covered as stated above, pending validated claims.
EXCHANGES within 30 days.
Exchanges can be made within this timeframe should you find that it’s ‘just not the right colour’ or doesn’t match your spouses beard (hmmm, that’s a thinker). Product and packaging must be new, tags still on, un-used, and in re-sellable condition. There is no refund on price difference if the choice is a lesser value, so we recommend that you pick out another item for yourself or a gift for that sweetheart in your life. Or your mom. Your mom always deserves gifts. Shipping is on you if returning online.
Custom orders are not eligible for exchange.
You’ve taken the time to really design a piece just for you, and that piece is individual to you. That individuality is glorious, and you should hold onto it like a freshly baked cookie around hungry puppies, because I cannot sell your uniqueness to someone else. That would be just wrong.
*LIMITED 1 YEAR WARRANTY
This includes: Bracelets, Jewelry, Rings, clothing & leather harnesses.
These RAWKK products are warranted against defects in materials and workmanship for a period of ONE (1) YEAR from the date of original retail purchase. Proof of purchase is required. Same Limitations/Exclusions as mentioned above.